This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment, and relevant theoretical knowledge. They may provide technical advice and support to a team.

This qualification will be delivered over 52 weeks, including 40 weeks of training and assessment spread over 4 terms of 10 weeks each and 12 weeks of holidays.


  • Australian Global College has the following entry requirements:
    International students must:
  • Be at least 18 years of age.
  • Have completed Year 12 or equivalent.
  • Participate in a course entry interview to determine suitability for the course and student needs.
  • Have an IELTS* score of 5.5 (test results must be no more than 2 years old). English language competence can also be demonstrated through documented evidence of any of the following:
  • Educated for 5 years in an English-speaking country; or
  • Successful completion of an English Placement Test
  • *Note that other English language tests such as PTE and TOEFL can be accepted. Students are required to provide their results so that it can be confirmed they are equivalent to IELTS 5.5
  • Students will complete a LLN Robot English test prior to the Introduction /orientation day. This will identify if the student requires additional support with their learning. 

    Potential employment options are in a range of business roles in a range of industry areas. Students who complete this course may wish to continue their education into the BSB40120 Certificate IV in Business or a range of Certificate IV qualifications.

    Students may apply for recognition of existing qualifications or skills, knowledge, and experience (credit transfer or recognition of prior learning). The granting of course credit may affect course fees as well as the duration of the course.

    This process is outlined in Australian Global College Student Enrolment and Completion Policy and Associated Procedures and Training and Assessment Policy & Associated Procedures.

    Medical Receptionist Records Clerk
    Administrative Assistant Customer Service Representative



    BSBCRT311 Apply critical thinking skills in a team environment Core
    BSBPEF201 Support personal wellbeing in the workplace Core
    BSBTWK301 Use inclusive work practices Core
    BSBSUS211 Participate in sustainable work practices Core
    BSBXCM301 Engage in workplace communication Core
    BSBWHS311 Assist with maintaining workplace safety Core
    BSBTEC301 Design and produce business documents Elective
    BSBTEC302 Design and produce spreadsheets Elective
    BSBTEC303 Create electronic presentations Elective
    BSBSTR301 Contribute to continuous improvement Elective
    BSBOPS304 Deliver and monitor a service to customers Elective
    BSBOPS305 Process customer complaints Elective
    BSBOPS303 Organise schedules Elective

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